Frequently Asked Questions
Everything you need to know about shopping with Proactive.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the continental US. International orders may take 7 to 14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5 business days of receipt.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
Proactive is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in our manufacturing process.